Question 1

How can I contact you?

Accepted Answer

You can contact us by email at hello@snehapaul.com for any questions. We will respond to your emails Monday to Friday within 24 hours.

Question 2

What are the delivery time for Originals?

Accepted Answer

Delivery times for original paintings are estimated as follows:
France and EU: 5-8 working days
USA: 10-15 business days
Rest of the world: 10-15 business days
​

Question 3

How much time do you need to process my order?

Accepted Answer

Please allow 5-10 working days to process your orders before we dispatch for delivery.

Question 4

How can I track my order?

Accepted Answer

Once your order is confirmed and ready to ship (within 5-10 working days), you will receive an email from us (via GLS or DHL or La Poste or Mondial Relay).
When your order leaves our studio, a second email will be sent to you with a tracking link (be sure to check your spam folder).
If you do not receive an email with a tracking link or tracking updates are missing, contact us at hello@snehapaul.com  providing the name or email used when ordering . We will assist you in tracking your order.
You can check the status of your order at any time in the “My Account” section of our site.

Question 5

How are the artworks shipped to gurantee their protection?

Accepted Answer

Fine Art prints & large paintings on paper: shipped in a protective cardboard tube, itself packaged in a second packaging for optimal protection.
Small Paper Artworks : In a flat double protected, water protected, bubble wraped thick envelop packed with stiff cardboard to avoid any damage.
Classic frames & canvases: framed works are protected by bubble wrap and placed in a custom cardboard box to avoid damage.

Question 6

Can I cancel my order?

Accepted Answer

If you wish to cancel your order, you can do so before we have started preparing it. Preparation begins within 24-48 hours of receiving your payment. For any cancellation and for us to initiate the cancellation process you must write to us in our email : hello@snehapaul.com

Question 7

What is your Retturn Policy?

Accepted Answer

At Sneha Paul, there is no return of any physical products purchased like paintings, sculptures, fine art prints, books, guides, calendars etc or digital products.

However, if you are not satisfied with your purchase, you can exchange it for another artwork of the same value or more within 14 days of receipt. You can only exchange your purchase with the paintings available for purchase on our website. If you choose a painting which is at a higher cost than the one your have already purchased, you need to pay the adjusted amount. This does not apply for digital products purchased.

For any exchange you need to first contact us via email at hello@snehapaul.com for exchange instructions. You will be responsible for return shipping costs as well as the shipping cost of the new art exchanged.

Question 8

I have not recieved an order confirmation, what should I do?

Accepted Answer

If you placed an order with us without receiving confirmation, your email address may have been entered incorrectly.

Do not hesitate to contact us at hello@snehapaul.com to check if we have recorded your order. We will be happy to correct the email address and send you confirmation.

In some cases, it is possible that the order has not been finalized; contact us before placing a new order to avoid duplicates. Don't forget to also check your spam folder for order confirmation.

Question 9

Can I order a customised painting of my colour and choice?

Accepted Answer

Yes sure you can. If you love art style and would like to get something that matches your interior decor and space, feel free to write to us about your project with details at hello@snehapaul.com and we will get back to you withing 48 hrs.

Question 10

Do you ship internationally?

Accepted Answer

Yes we ship all over the world except for war zoned countries.