Privacy & cookies protection charter
At Sneha Paul, we attach great importance to the protection of your privacy and the security of your personal data. We are committed to complying with all applicable laws and regulations relating to the protection of personal data, including the General Data Protection Regulation (GDPR).
Collection of personal data
When you make a purchase on our site, we collect the following information:
We need this information to process your order and provide you with effective customer service. We do not collect payment information such as credit card numbers or banking information as all payments are processed by third parties such as PayPal, Stripe.
We, at Sneha Paul, collect your information and can be contacted anytime at email@example.com. You can lodge any complaints with us via that same email, or request to be removed from our email lists. All emails sent from Sneha Paul include an "Unsubscribe" link at the bottom of the email for your use in unsubscribing from our lists.
Use of personal data
We use the personal data we collect for the following purposes:
Processing your order and shipping your purchases
Respond to your customer support and assistance requests
Improving our website and customer service
Communicating with you about our products, special offers and events
Sharing of personal data
We do not share your personal data with third parties, except our delivery service providers (GLS, DHL, La Poste, UPS, Mondial relay) for shipping your purchases. These service providers are required to comply with the same personal data protection standards as us.
Security of personal data
We have implemented appropriate technical and organizational security measures to protect your personal data against unauthorized access, misuse or accidental loss or destruction.
Duration of retention of personal data
We only keep your personal data for as long as necessary to fulfill the purposes we collected it for, unless we have a legal obligation to keep it for longer.
Rights of access, rectification & deletion
You have the right to access, correct or delete your personal data at any time. If you wish to exercise any of these rights, please contact us at the following email address: firstname.lastname@example.org.
For physical products like paintings, scultptures, fine art prints, calendars, books etc, shipping fees will be determined at the time of your purchase and will vary according to the weight and size of the package. Free delivery in mainland France is only applicable during special promotions or unless mentioned. All our orders are shipped with either GLS, DHL, La Poste or Mondial Relay. This allows art editions to be shipped worldwide and in the best conditions, while maintaining quality and authenticity.
Delivery times are estimated as follows:
France and EU: 5-8 working days
USA: 10-15 business days
Rest of the world: 10-15 business days
Once your order is confirmed and ready to ship, you will receive an email from us (via GLS or DHL or La Poste or Mondial Relay). When your order leaves our studio, you will receive another email with a tracking number to track your order in real time. If you do not receive your order within the estimated time frame, please contact us at the following email address: email@example.com.
Please allow 5-10 working days to process your orders.
At Sneha Paul, there is no return of any physical products purchased like paintings, sculptures, fine art prints, books, guides, calendars etc or digital products.
However, if you are not satisfied with your purchase, you can exchange it for another artwork of the same value or more within 14 days of receipt. You can only exchange your purchase with the paintings available for purchase on our website. If you choose a painting which is at a higher cost than the one your have already purchased, you need to pay the adjusted amount. This does not apply for digital products purchased.
For any exchange you need to first contact us via email at firstname.lastname@example.org for exchange instructions. You will be responsible for return shipping costs as well as the shipping cost of the new art exchanged.
1. What are cookies?
A cookie is a small file made up of letters and numbers that is downloaded to your computer when you access certain websites. In general, cookies allow a website to recognize the user's computer.
The most important thing to know about the cookies we place is that they serve to improve the usability of our website, e.g. by remembering site preferences and language settings.
3. Cookie table:
4. Your choices:
To find out more about cookies, including how to see what cookies have been set and understand how to manage, delete or block them, visit https://aboutcookies.org/ or https://www.allaboutcookies. org/fr/ .
It is also possible to prevent your browser from accepting cookies by changing the relevant settings in your browser. You can usually find these settings in your browser's " Options " or " Preferences " menu .
Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise negatively affect your user experience.
The following links may be helpful, or you can use your browser's " Help " option .
Cookie settings in Android
To opt out and prevent your data from being used by Google Analytics across all websites, see the following instructions: https://tools.google.com/dlpage/gaoptout?hl=en .